Terms, Conditions & Ordering Information
This page provides important information about our business policies, accepted payment methods, and ordering procedures. We encourage all customers to review these details before placing an order to help ensure timely processing and a smooth purchasing experience.
How to Order
Orders are accepted online only.
Our website shopping cart is the quickest and easiest way to place an order. The process is simple, secure, and takes just a few moments, helping us process your order accurately and efficiently.
Payment Methods
We accept the following major credit cards: American Express, Discover, MasterCard, and Visa. There is no additional fee for paying by credit card. All transactions are processed in U.S. dollars (USD).
Minimum order for a credit card payment is $10.
Shipping Information
All orders shipped within the United States include USPS tracking. Standard shipping is $7.95, and expedited shipping is available for $32.99.
For international orders, please contact us before placing your order. We will be happy to determine the most economical and reliable shipping method for your destination.
For added peace of mind, optional postal insurance is available during checkout.
Stamp shipments are made by USPS Ground Advantage. Large lots, supplies, stamp albums, binders, etc. may be shipped by USPS, UPS or FedEx Ground.
Returns & Satisfaction Guarantee
Your satisfaction is our top priority, and we value the opportunity to earn your long-term business. If you are not completely satisfied with your purchase, please contact us and return the item within 48 hours of receipt. We will promptly provide a refund, exchange, or store credit toward a future purchase.
Return Conditions
To be eligible for a return, items must be received in the same condition in which they were delivered. Items are not eligible for return if they have been immersed in water or any other liquid, altered in any way, submitted to an expert or expertizing committee for marking or examination, or otherwise treated, modified, or damaged after receipt. Exceptions may be made only with our prior written authorization.
Stamp Images
We currently offer thousands of stamps and related items for sale, many of which are unique. While some items are one-of-a-kind, others—particularly lower-priced items—may have multiple examples available in our inventory.
When an item is described using a general condition designation such as “Mint, Very Fine (VF)” or “Used, Fine (F),” the image shown is representative of the item you will receive and may not be the exact stamp shipped. Due to the size of our inventory, it is not practical to provide individual images for every item, especially lower-priced stamps.
We stand behind the quality and accuracy of our descriptions and are committed to your satisfaction. Please refer to our Returns Policy for additional information.
Expertization Policy
If you wish to have an item purchased from us examined by a recognized, independent expertizing committee, you may do so provided that you notify us in writing within 48 hours of receiving the item. Email notification is preferred. This requirement is strictly enforced, as some items are sold on consignment.
All expertizing fees, postage, insurance, and any related expenses are the responsibility of the buyer. However, if the expertizing committee issues an adverse opinion that is inconsistent with our original description, we will provide a full refund of the purchase price. For items sold for $200 or more, we will also reimburse the cost of return shipping.
Please note that expertizing fees are never reimbursed for items sold for less than $200, regardless of the outcome of the expertization.
Accepted Expertizing Organizations
We recognize certificates issued by the Philatelic Foundation (PF), the American Philatelic Expertizing Service (APEX), and Professional Stamp Experts (PSE). Other recognized expertizing organizations may be acceptable depending on the item involved. Please contact us before submitting an item to any expertizing service not listed above.
Descriptions & Collections
All items offered on our website are described accurately and honestly to the best of our knowledge and ability. If you would like additional information, condition details, or an image of an item before purchasing, please feel free to contact us.
Please note that collections, accumulations, mixed lots, and group lots are sold as received and are not returnable. This policy is standard practice throughout the philatelic industry and is common among auction houses and stamp dealers worldwide.
We Buy Stamps
If you have a collection you no longer wish to keep, a stock book of duplicates, an estate collection, or even a single better item, we would be pleased to hear from you.
We regularly purchase collections and individual items and may also offer trade credit toward items in our inventory.
Prices
All prices are quoted and all transactions are conducted in U.S. Dollars (USD).
Responsibility & Liability
We are not responsible for:
- Goods opened, inspected, delayed, or damaged by customs or postal authorities during transit.
- Customs duties, VAT, GST, taxes, tariffs, penalties, brokerage fees, or other charges imposed by government agencies.
- Currency conversion fees, exchange rate differences, bank fees, or credit card company charges.
For credit card transactions, we charge only the agreed purchase amount in U.S. Dollars. Any additional fees imposed by your financial institution are beyond our control.
In the event of non-delivery, our liability is strictly limited to the amount shown on our invoice and accompanying documentation. Buyers agree to cooperate in filing any necessary claims with USPS, UPS, FedEx, insurance carriers, or other shipping providers.
By placing an order with Iowa Stamps by Pfohl’s Inc., you acknowledge and agree to these Terms and Conditions and any other policies published on this website.
Member of APS & MSDA
